FAQs

Frequently asked questions

How can I return something?


We guarantee our products and take pride in everything we sell. If you are dissatified, simply return the unused portion with your invoice and a reason for your return. We will gladly exchange it or credit your account, less shipping costs. Please mail to: Stay, LLC RETURNS DEPT 85 S. Satellite Road South Windsor, CT 06074 Note: Original shipping charges are non-refundable.




Is my can recyclable and safe for the environment?


YES! Our cans are aluminum and fully recyclable. And though many people have concerns that aerosol sprays are harmful to the ozone layer, we are environmentally aware and NEVER use harmful CFCs in any of our products.




How do I use GET A GRIP spray?


  1. Shake can. Spray evenly on the palms of your hands and the soles of your feet.
  2. Breathe in the aromatherapuetic scent as the grip spray sets.
  3. Power up, GET A GRIP, and stick the pose! (For the super sweaty workout, re-apply during practice if needed.)
*Washes off of skin and other surfaces with mild soap and warm water.




Is GET A GRIP washable?


Yes, GET A GRIP easily washes off of hands and other surfaces with mild soap and warm water.




I can't seem to place my order. Can you help?


Of course! Please give us a call at 860.916.2299 or email us at info@stayandgetagrip.com and we will be glad to help you.




Can I change or cancel my order?


If your order has not already shipped, we can generally change or cancel your order for you. Please give us a call at 860.916.2299 or email us at info@stayandgetagrip.com. If your order has already shipped, please read our return policy below.




How can I place a wholesale order for my yoga studio or gym?


If you'd like to carry GET A GRIP at your studio or gym, please contact our Sales Department at 860.916.2299 or email us with your request at info@stayandgetagrip.com. You can read more about selling wholesale HERE.




How can I find out about sales and new products?


Join our email list! Simply add your email address into the bottom of our website and we will send you information about new products, promotions, and sales. Or feel free to email us at info@stayandgetagrip.com and ask to be added to our list. We only send emails 2-3 times per month.




Are your products vegan and cruelty-free?


Yes, the formula is vegan and the product is cruelty-free, never tested on animals.




Do you ship internationally?


Unfortunately, we do not ship internationally at this time, however, we are working on it. We currently ship to the continental United States with plans to add Alaska, Hawaii, and Puerto Rico soon.




Are your products tested for safety and sensitivity?


Yes. All products are tested for stability, safety, and allergenic sensativity. Though our products contain no known allergens, as with any other skin products, if you have a negative reaction we recommend that you immediately discontinue use.




What do I do if my spray valve clogs?


If the sprayer clogs, it is likely due to the spray drying on the valve and creating a blockage. Simply run the closed valve under hot water to dilute and loosen the clog, then wipe clean. For more difficult clogs, try wiping the valve with rubbing alcohol which will dilute the product. NOTE: Do not poke valve with a pin, toothpick, or similar, as this will damage the valve.





STAY

HELP

CONTACT

For questions or wholesale orders:

860.916.2299
INFO@STAYANDGETAGRIP.COM

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